Welcome to stlMolds. These Terms of Service (these "Terms") are a binding agreement between you and stlMolds ("stlMolds", the "Company", "we", "us", or "our"), the operator of stlmolds.com and app.stlmolds.com (together with any of our associated websites, applications, and communities, collectively, the "Sites") and the services provided on the Sites, including converting uploaded images into 3D-printable STL mold files (the "Services"). By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.
1. General
Please read these Terms carefully before using the Services. "Applicable Law" means all laws, rules, and regulations that apply to your use of the Services in your jurisdiction. You are responsible for ensuring that your access to and use of the Services — and everything you print, produce, or sell from the files we generate — complies with Applicable Law. You represent that you are at least 18 years old, or the age of majority in your jurisdiction, and have the legal capacity to enter into these Terms.
2. Use of Our Services
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for their intended purpose: uploading image files you own or have rights to, configuring mold parameters, generating STL mold files, and downloading the resulting files. Feature availability — such as monthly credit allowances, priority queueing, and commercial licensing — depends on your plan tier as described on our pricing page.
3. Accounts
To use most features of the Services you must register an account. You agree to provide accurate, current, and complete information during registration and to keep it up to date. You are responsible for safeguarding your credentials and for all activity that occurs under your account, whether or not authorized by you. Notify us immediately at support@stlmolds.com if you suspect any unauthorized use of your account. We may suspend or refuse registration of any account at our discretion, including accounts we believe are automated, fraudulent, or shared.
4. Payments
4.1 Credits
The Services use a credit system: one credit generates one standard mold. Credits are a limited, revocable license to use features of the Services — they are not money, have no cash value, and are not transferable between accounts. Purchased credit packs never expire. Monthly subscription credits refresh with each billing cycle and do not roll over. Promotional credits (such as waitlist credits) may be subject to additional conditions or expiration stated at the time they are granted. If a generation job fails, the credits spent on that job are automatically refunded to your account.
4.2 Subscriptions
We offer subscription plans billed in advance on a recurring monthly basis. Your subscription renews automatically unless cancelled before the end of the current billing period. You may cancel at any time, in which case your plan remains active until the end of the period you have paid for. You may upgrade at any time; downgrades take effect at the start of the next billing period. We may change subscription pricing with advance notice; changes apply from your next billing cycle.
4.3 Making Payments
Payments are processed by our third-party payment processor (Stripe). By providing a payment method, you represent that you are authorized to use it and you authorize us and our processor to charge it for the purchases you make. You are responsible for any applicable taxes.
4.4 Refunds
Except as described in these Terms or as required by Applicable Law, all payments are final and non-refundable. Credits spent on failed jobs are always refunded as credits to your account. Unused credits and partial subscription periods are not refundable as cash. If you believe you were charged in error, contact us and we will review your case in good faith.
4.5 Disputes and Late Payments
If you dispute a charge, please contact us within thirty (30) days of the charge appearing on your statement so we can investigate. Initiating a chargeback for a valid charge may result in suspension of your account until the dispute is resolved.
5. Uploaded Content and Output
Your content stays yours. You retain all rights you hold in the images you upload ("Input"). As between you and stlMolds, you own the STL files the Services generate from your Input ("Output"), to the extent permitted by Applicable Law. You grant us a limited license to host, store, process, and reproduce your Input and Output solely as needed to operate, provide, secure, and improve the Services.
You represent and warrant that you own or have the necessary rights to any Input you upload, and that your Input and your use of the Output do not infringe the intellectual property, publicity, or other rights of any third party. Uploading trademarked logos, licensed characters, or other protected artwork you do not have rights to — and selling products made from them — is your responsibility alone.
Commercial use. Plans that include a commercial license (as indicated on our pricing page) permit you to sell physical products made using your molds. On plans without a commercial license, Output is for personal, non-commercial use.
6. Intellectual Property
6.1 IP Rights
The Services — including the Sites, software, generation pipeline, design, text, graphics, and logos — are owned by the Company and protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, we reserve all rights, title, and interest in and to the Services. Nothing in these Terms transfers any ownership of the Services to you.
6.2 Content Moderation
We do not pre-screen uploaded content, but we may review, refuse to process, or remove content that we reasonably believe violates these Terms or Applicable Law, and we may suspend or terminate accounts responsible for violations.
6.3 Restrictions
You may not, and may not permit others to: (a) access the Services by any automated means or circumvent rate limits or access controls; (b) resell, sublicense, or make the Services available to third parties as a service; (c) reverse engineer, decompile, or attempt to extract the source code or underlying pipeline of the Services; (d) scrape the Sites; (e) use the Services to build a competing product; or (f) interfere with or disrupt the integrity or performance of the Services.
6.4 Notice and Takedown
We respect the intellectual property of others. If you believe content processed through the Services infringes your copyright or trademark, send a notice to support@stlmolds.com including: (a) the identity of the work claimed to be infringed; (b) the material claimed to be infringing; (c) your contact information; (d) a statement that you have a good-faith belief the use is not authorized; and (e) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the rights owner or authorized to act on the owner's behalf. We will investigate and remove infringing material where appropriate, and users who believe material was removed in error may submit a counter-notice.
7. Responsible Usage
You agree not to use the Services to create, upload, or distribute content or products that:
- violate Applicable Law or the rights of any third party;
- infringe any intellectual property, publicity, or privacy rights;
- are hateful, harassing, defamatory, or discriminatory;
- sexualize or exploit minors in any form;
- are deceptive or fraudulent, or impersonate any person or entity;
- are intended for use as weapons or weapon components; or
- are unsafe for their intended use — you are solely responsible for verifying that materials you cast or mold (e.g., soaps, waxes, resins, epoxies) are safe and appropriate for the products you make and sell.
We may suspend or terminate accounts engaged in any of the above.
8. Third-Party Materials
The Services may reference or link to third-party websites, software, or materials (such as slicers, printers, or marketplaces). We do not control and are not responsible for third-party materials, and your use of them is at your own risk and subject to their own terms.
9. Indemnity
You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, contractors, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your Input or Output and the products you make from them; (b) your violation of these Terms; (c) your violation of Applicable Law or the rights of any third party; or (d) your misuse of the Services.
10. Liability
Disclaimers. THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT ANY GENERATED FILE WILL PRINT SUCCESSFULLY ON ANY PARTICULAR PRINTER OR WITH ANY PARTICULAR MATERIAL, OR THAT PRODUCTS MADE FROM GENERATED FILES ARE FIT FOR ANY PARTICULAR USE.
Limitation. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100) OR THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS OR LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
11. Amendment
We may modify these Terms from time to time — for example, to reflect changes in the law, new features, or improvements to our security or technology. When we do, we will post the updated Terms on this page and update the "Last updated" date. For material changes we will provide additional notice, such as by email. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
12. Termination
You may stop using the Services and close your account at any time. We may suspend or terminate your access to the Services, with or without notice, if we reasonably believe you have violated these Terms, if required by Applicable Law, or if we discontinue the Services. Upon termination your right to use the Services ceases immediately; we encourage you to download your files before closing your account. Sections that by their nature should survive termination — including Sections 5, 6, 9, 10, and 13 through 21 — will survive.
13. Transfer, Assignment and Delegation
You may not assign or delegate your rights or obligations under these Terms without our prior written consent, and any attempted assignment without consent is void. We may assign our rights and obligations under these Terms, including in connection with a merger, acquisition, or sale of assets.
14. Severability
If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.
15. Entire Agreement
These Terms, together with the Privacy Policy and any plan-specific terms presented at purchase, constitute the entire agreement between you and the Company regarding the Services and supersede all prior or contemporaneous understandings.
16. Waiver
Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of the Company.
17. Notices and Communication
We may provide notices to you by email to the address associated with your account, through the Services, or by posting on the Sites. You may unsubscribe from marketing communications at any time; we will still send you transactional and service messages. If you provide us feedback or suggestions about the Services, you grant us the right to use them without restriction or compensation.
18. Third Party Rights
These Terms do not confer any rights or remedies on any person other than you and the Company.
19. Survival
Any provision of these Terms that, by its nature, should survive expiration or termination — including provisions on ownership, indemnity, disclaimers, limitations of liability, governing law, and dispute resolution — will survive.
20. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles, except where Applicable Law provides otherwise.
21. Dispute Resolution
21.1 Informal Resolution
Most concerns can be resolved quickly by contacting us at support@stlmolds.com. Before filing a formal claim, you and the Company agree to try in good faith to resolve any dispute informally for at least sixty (60) days after notice of the dispute is given.
21.2 Arbitration
Any dispute not resolved informally will be resolved by binding individual arbitration administered by a recognized arbitration provider before a single arbitrator, rather than in court, except that either party may bring an individual claim in small claims court or seek injunctive relief for infringement or misuse of intellectual property rights.
21.3 Class Action Waiver
ALL DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY. Neither you nor the Company may participate in a class action, class-wide arbitration, or consolidated proceeding, and the arbitrator may not consolidate more than one person's claims. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) must proceed in court.
21.4 Continued Performance
These Terms remain in effect while any dispute resolution proceeding is pending.
Questions about these Terms? Contact us at support@stlmolds.com.